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Our Service Centre and online support services are closed over the holiday period from 5pm Tuesday 24 December 2024 and will reopen at 8:30am Friday 3 January 2025. We will answer any queries as soon as possible on our return.

Crown Copyright© except where stated otherwise, this website and the information on it is protected by copyright owned by the Ministry of Business, Innovation and Employment on behalf of the Crown.

Unless otherwise indicated (either below or within the specific information), Crown copyright material on www.consumerprotection.govt.nz is licensed for re-use under a Creative Commons Attribution Non-Commercial 4.0 International Licence.

In essence, you are free to copy, distribute, and use the material, for any purpose other than commercial purposes (you need to get the Ministry’s permission first if you want to use it commercially).

Creative Commons — Attribution-NonCommercial 4.0 International — CC BY-NC 4.0(external link)

Exceptions

Images

This licence does not apply to:

  • any logos, emblems and trademarks on the website
  • the website’s design elements
  • any photography and imagery.

Please note that neither the Ministry of Business, Innovation and Employment emblem nor the New Zealand Government logo may be used in any way which infringes any provision of the Flags, Emblems, and Names Protection Act 1981(external link) or would infringe such provision if the relevant use occurred within New Zealand.

Contact us if you wish to reproduce any of these items.

Copyright of third parties

We cannot give permission to re-use third party copyright material on this site. This includes material on websites you may access through links from this site. You will need to contact the copyright holder directly for permission.

Contact us if you are unsure about who holds the copyright.