General help
Find out about your consumer rights, how to make good purchase decisions and how to handle issues if things go wrong.
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Consumer laws
Laws that protect you when buying from, or sharing your information with, businesses selling in… -
Ways to buy and pay
What to consider when buying online and in person — plus different payment methods. -
Guide to buying smart
Making good decisions — about signing contracts, getting quotes, claiming on warranties and more. -
Common consumer issues
How to handle common problems with products, services, or the people who sell them. -
Consumer Rights Finder
If you need help when things go wrong, check your consumer rights and how to… -
How to complain
Steps to take if you have an issue with an NZ product or service. -
Scamwatch
How to recognise, avoid, and act against scams, protect personal information, and prevent identity theft… -
Impacts of extreme weather events – Information for consumers
Natural disasters can put strain on both businesses and consumers. They may cause delays, cancellations,…