These publications can be downloaded and printed, or you can order hard copies by using the online order form below.
Fact sheets
Applying for a loan checklist — English [PDF, 422 KB] December 2021
Applying for a loan checklist — Māori [PDF, 374 KB] December 2021
Applying for a loan checklist — Samoan [PDF, 367 KB] December 2021
Applying for a loan checklist — Tonga [PDF, 369 KB] December 2021
Shopping for a loan — English [PDF, 762 KB] October 2020
Shopping for a loan — Māori [PDF, 426 KB] October 2020
Shopping for a loan — Samoan [PDF, 442 KB] October 2020
Shopping for a loan — Tongan [PDF, 434 KB] October 2020
Quick guides
Consumer Guarantees Act – Your consumer rights (Services) [PDF, 468 KB] April 2017
Layby? Buy now, pay later? guide [PDF, 484 KB] June 2021
Consumer Guarantees Act – Your consumer rights (Products) [PDF, 924 KB]
Shopping online guide [PDF, 482 KB] June 2021
Unwelcome sellers and mobile traders guide [PDF, 524 KB] June 2021
Booklets
Keeping kids safe - children's and nursery products [PDF, 1.7 MB] June 2013
What you need to know when borrowing money or buying goods on credit
Your consumer rights: Debt collection and repossession [PDF, 761 KB] June 2021
Your consumer rights: Products [PDF, 924 KB] October 2020
Your consumer rights: Services [PDF, 468 KB] October 2020
Your consumer rights: Cars [PDF, 984 KB] October 2020
Your consumer rights: Car repairs [PDF, 771 KB] October 2020
Publications for business
Signage
Refund Policy - A4 sized card for use in store display [PDF, 795 KB] August 2017
Ordering publications
For printed copies of the publications, complete an online order:
Print resources portal(external link) — Ministry of Business, Innovation and Employment