How to complain
Steps to take if you have an issue with a product or service.
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Know your rights to a refund, replacement or repair
Before making a complaint, know how the law protects you, whether you have a case,… -
Contacting the business with a complaint
When something goes wrong it can be hard to know how to deal with it.… -
Gather evidence to support your complaint
Tips on collecting evidence to support your complaint and help strengthen your position for resolution. -
Get a final decision on a complaint
If you are unable to reach agreement on a complaint with a business, there are… -
Making a claim through the Disputes Tribunal
Are you unable to reach agreement on a complaint with a business?