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Our Service Centre and online support services are closed over the holiday period from 5pm Tuesday 24 December 2024 and will reopen at 8:30am Friday 3 January 2025. We will answer any queries as soon as possible on our return.

The latest figures provided by the major banks to Consumer Protection for Fraud Awareness Week shows $194 million was lost to bank scams.

While the figure has fallen slightly from last year, it still proves scammers keep evolving to become more complex.

This Fraud Awareness Week we’re encouraging New Zealanders to know the signs of phishing, imposter and online shopping scams so they can take action to protect themselves and their family. If you suspect you are being scammed, it’s best to be cautious.

Stop them, before they start

If you are approached for money or personal information trust your instincts and shut down the discussion. Don’t be afraid to delete an unusual text message or hang up on a phone call you weren’t expecting. It's ok to hang up, walk away, ignore it and move on.

Learn how to shut down scams before they start. 

Stop them before they start — Consumer Protection

If you have been targeted by a scam:

•    stop all contact with the scammer
•    do not make any more payments
•    contact the bank or service you sent money through
•    report it to Cert NZ.

Report an incident - business and individuals(external link) — Cert NZ