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Our Service Centre and online support services are closed over the holiday period from 5pm Tuesday 24 December 2024 and will reopen at 8:30am Friday 3 January 2025. We will answer any queries as soon as possible on our return.

When it comes to building and renovations, there are consumer protection measures to protect you.

In Aotearoa/New Zealand, regulations exist to safeguard individuals undertaking building and renovation projects. These consumer protection measures are designed to ensure a positive experience for everyone involved.

It's crucial for both homeowners and building contractors to understand their rights and obligations for a successful outcome. 

For more information on the consumer protection measures for building and renovation work, visit

Consumer protection(external link) — Building Performance